Salesforce has expanded Agentforce Coworker with reusable skills, conversation history and connections to Microsoft 365 and Google Workspace. It also plans broader access through Microsoft Teams, mobile and desktop applications, positioning the product as a single interface that can coordinate specialised agents and workflows around business tasks.
The company says more than 185,000 users are using Coworker and that usage increased 21-fold in three months. Those figures are Salesforce’s own measurements and have not been independently audited. Salesforce also disclosed a new price of US$50 per user per month, while noting that availability varies and some capabilities, including scheduled tasks and a daily digest, are expected in December rather than available now.
The expansion illustrates a shift from isolated chat interfaces towards agents embedded in the places where employees already work. That can reduce friction, but it also widens the governance surface. Context from email, calendars, files and customer records must remain subject to permissions, retention rules and review controls when the agent moves between systems.
For buyers, the useful evaluation is task-specific: which actions are supported today, what evidence is logged, where approval is required and whether productivity gains remain after licensing, integration and oversight costs.
