Ada reported more than 100% year-on-year revenue growth, 108% agentic AI annual recurring revenue growth and 146% net revenue retention, the Toronto company said on 3 March 2026.
Scale claims in the release included more than 550 enterprise AI agents deployed, more than 6.4 billion interactions and nearly one billion conversations, with exponential growth in accounts above US$1 million. Agentic Voice ARR grew twelve-fold, with named Voice customers Ancestry, Branch and Digicel. Cebu Pacific was cited for 75% autonomous resolution across 11 languages and a 50% increase in customer satisfaction, attributed to Candice Lyog, chief marketing and customer officer. International business more than doubled, with new offices in London and Singapore and customers including Sky, Malaysia Airlines, monday.com and Epos Now.
Mike Murchison, chief executive, said: "Through Ada's ACX Operating Model, we're helping organizations build a new AI muscle, one where businesses take ownership of their AI agents to deliver truly personalized customer experiences." The release also referenced a unified Reasoning Engine, the Medallia partnership and AIUC-1 plus PCI certifications atop SOC 2, GDPR and HIPAA. Growth and resolution metrics are company claims and have not been independently verified by AI-360.