Camunda said nORD/LB (German commercial bank; ~€120bn assets, 3,700 employees) case on Camunda + agentic AI from CamundaCon NYC — Dr. Leander Fiedler, automation lead, according to a company release dated 9 December 2025.
Problem: 1,000+ documented processes; automation islands across RPA/IDP/ML/API. Digital mail: 4,500+ items/month; ~75% rules-automatable; remaining ~25% handled with AI agent for recipient ID + human-in-loop exceptions under BPMN guardrails. Stack: low-code IDP, AI agent, customer-DB connectors, HITL UI, agent toolbox guardrails; stateful/auditable process.
“AI makes banking smarter—and processes more complex.” said Dr. Leander Fiedler, Lead for automation, NORD/LB.
Performance, savings or adoption figures in the announcement are company claims unless independently attributed. Buyers should confirm scope, availability and commercial terms against Camunda's primary materials and https://camunda.com/.
The announceable peg is dated 9 December 2025. Organisations evaluating the update should open the primary release for full product scope, named customers and any caveats.