Revolut is piloting an in-store facial recognition checkout in London that allows enrolled customers to authenticate a payment with their face rather than a card or phone. The three-day Pay with Smile trial is running at selected Kiss the Hippo cafes through Revolut Register, the bank's point-of-sale system.
Revolut says the service verifies the customer against the selfie identity checks completed when the account was opened. Participation is opt-in through the Revolut app. The company is also using the pilot to promote 0 per cent processing fees for Pay with Smile transactions on Revolut Register. Its accompanying figures on merchant costs and payment outages are Revolut research and should be treated as vendor-reported benchmarks rather than industry-wide measures.
The more important question is what happens when biometric identity becomes a routine payment credential. Account-opening checks were designed to establish who a customer is. Reusing that identity signal at checkout can reduce friction, but it also joins payments, biometric templates, consent and transaction dispute processes in one chain. A short coffee-shop pilot will not answer the harder questions around false matches, accessibility, fallback authentication, revocation and redress. It does, however, make those questions operational rather than theoretical.
