Camunda blog / CamundaCon: NatWest Fraud Prevention CoE story on operationalising AI with Camunda, according to a company release dated 23 June 2025.
Named leaders: Joanne Barry (Head of Technology Fraud Prevention CoE); Milesh Chudasama (Digital Transformation Director). Context: 800+ fraud-centre agents; ~14 apps per call; 60+ tools — orchestration to standardise journeys and cut duplicate processes. AI outcomes sought: customer engagement, agility, operating leverage; anomaly detection on rules; BPMN generation shifted left to business; human+AI or STP breakout points.
Performance, savings or adoption figures in the announcement are company claims unless independently attributed. Buyers should confirm scope, availability and commercial terms against Camunda's primary materials and https://camunda.com/.
The announceable peg is dated 23 June 2025. Organisations evaluating the update should open the primary release for full product scope, named customers and any caveats.