ABN AMRO (third-largest bank in the Netherlands) engaged Capgemini as innovation partner for conversational AI, according to a company release dated 17 April 2025.
Joint work with Microsoft to transition to Microsoft Copilot Studio / Copilot under security guardrails; foundation for a Gen AI factory and further agentic solutions.
First customer-facing Gen AI solution on Tikkie payment-request app; Gen AI chatbot “Rikkie”; learnings feeding the bank’s Conversational Platform.
Three-layer digital service model co-designed after Applied Innovation Exchange sessions in Utrecht.
For procurement and risk teams, the practical next step is to open the primary materials at https://www.capgemini.com/news/client-stories/abn-amro-adopts-a-future-focused-approach-to-gen-ai-development/ and check availability, commercial terms and any named-customer scope against Capgemini's current product pages on https://www.capgemini.com/.
Performance, savings or adoption figures in the announcement are company claims unless independently attributed. Buyers should confirm scope, availability and commercial terms before treating any headline metric as a buying criterion.