OpenAI has published new data showing the gap between heavy and typical enterprise use of its AI tools has more than tripled since January, alongside case studies of three startups it says illustrate how leading firms are embedding agents into core workflows.
According to OpenAI's latest Enterprise Signals report, published 1 September, the top 10% of enterprise users by AI usage now generate 8.3 times as many output tokens per active user as typical firms, up from a 2.6 times gap in January. OpenAI said this reflects leading firms increasingly connecting agents to company context and tools and delegating more substantive work.
The report highlights three companies as examples. At Basis, which builds AI agents for accounting firms, OpenAI said first-day employee onboarding now takes 30 minutes rather than two hours, using a reusable "skill" built around its Codex tool. At Clay, a go-to-market software company, a sales engineer created a persistent digital workspace with dedicated AI subagents tracking each account, which the company said saves roughly an hour of nightly inbox triage. At Exa Labs, which builds search infrastructure for AI agents, Codex now monitors developer ecosystems for integration opportunities, drafts pull requests and prepares weekly updates, with human review before anything ships.
OpenAI set out six recommended steps for enterprise leaders looking to scale similar agentic workflows, including defining measurable outcomes and building human oversight into the process from the start.
