Salesforce

Salesforce's help.salesforce.com implementation handled 380,000 customer service conversations with an 84% resolution rate, with only 2% requiring humans.

The integration enables multi-modal capabilities by incorporating Gemini's ability to process images, audio, and video alongside text with a 2M-token context window.

Salesforce intensifies focus on Agentforce, 'the first digital labour solution for enterprises,' pivoting from traditional CRM toward AI-powered workforce augmentation.

Agentforce AI agents provide 24/7 autonomous support across 30+ markets, handling purchases, product queries, troubleshooting, and returns management.

Salesforce revenue hit $9.44B (+8% YoY) in Q3 FY25. Stock jumped 9% to $361.23 as Agentforce AI adoption drives growth. Operating margin reaches 20%, up from 17.2%.

Meta hire ex-Salesforce AI chief to lead new Business AI unit, building on 200M business users and Llama's 600M downloads for enterprise expansion