ServiceNow and OpenAI have expanded their partnership across enterprise workflows, cybersecurity and agent development. ServiceNow says the work will connect OpenAI models and agents with its workflow platform, while bringing ServiceNow actions into ChatGPT and Codex. The company also launched a Control Tower Alliance with cloud, security, identity and model providers.

The proposition is attractive because it joins reasoning to an operating system for approvals, records and work. The risk is that a fluent interaction can hide several control transitions: the user asks, a model interprets, an agent chooses a tool, a connector reaches a system and a workflow changes a record. Each transition needs identity, purpose, authority, policy and evidence.

The partners have announced product direction and integration, not a universal control guarantee. Customers should run one consequential workflow end to end and confirm which system is authoritative at every step, where approvals occur, how changes are versioned and how an action can be reversed. A control tower is useful only if it sees the whole chain and cannot be bypassed by an alternative connector.

AI for Leaders: Governance, Risk & Why Strategy Must Come First
Is your organisation adopting AI without a defined strategy or governance? If so, you're not alone — and the consequences range from data breaches to reputational damage to safeguarding failures. AI is a strategic risk, not a silver bullet, and definitely not a magic data fairy. Without clear ownership, rules, and accountability, AI can proliferate across your organisation in ways that cost more — in time, money, and trust — than not using it at all. Speakers: Craig Clark, Director at Clark & Company Information Governance Services, and Stewart Tinson, Project Director, AI-360. You'll learn: Why "understand your why" must precede any AI rollout Which risks senior leaders most commonly overlook — from data leakage to safeguarding How to measure AI value through outcomes, not adoption metrics Why accountability for AI governance sits with the C-suite, not IT or compliance Key topics: AI strategy • Risk appetite • Data protection • Bias & fairness • Safeguarding • AI literacy • Governance models • Return on investment • Executive accountability • AI use case tiering For CISOs, CIOs, and senior leaders who need to govern AI responsibly — before it governs them.
BrightTALK
Share this post
The link has been copied!