OpenAI has launched an Admin plugin for ChatGPT Work and Codex, letting workspace administrators handle account management tasks and check usage data through a single chat interface instead of piecing information together across separate tools.
The plugin lets admins check adoption and credit usage, add or remove members, review permissions and diagnose access issues, and adjust usage limits or approve spending requests, all without leaving the chat interface. OpenAI said it can also automate recurring tasks, such as routing pending usage requests to Slack or Microsoft Teams for approval, or automatically granting feature access when requests meet predefined criteria while flagging exceptions for review.
Crucially, the plugin operates within each admin's existing role and permissions rather than expanding them, mapping instructions to supported actions and returning a record of what changed. Admins can review higher-impact actions before they are applied.

OpenAI said its own IT team has already been using the tools underlying the plugin, with a ChatGPT Work agent in Slack now resolving around 45 per cent of employee IT ticket volume, and dashboards built from support ticket data helping the team clear its backlog and move from reactive troubleshooting to planning ahead of demand, even as support volume roughly doubled.
Kunal Malik, OpenAI's head of global IT, said the plugin connects a question directly to the relevant action, whether that is checking permissions, updating a group or reviewing a spending request, while preserving existing controls.
The plugin is available now through the Plugins directory in ChatGPT Work, once enabled in workspace settings.
