Key facts
- Ownership: Vista Equity Partners completed its acquisition of Duck Creek on 30 March 2023 at US$19 per share in cash, about US$2.6bn.
- Send acquisition: Duck Creek acquired Send, a London underwriting workbench company founded in 2017, on 7 July 2026; Send founder Andy Moss leads the team as General Manager of Underwriting.
- Customers: Duck Creek serves hundreds of P&C insurers, including more than half of the top 20 global P&C carriers.
- Scale: More than 30 million claims have run through Duck Creek OnDemand, and the platform processes 750,000 quotes a day.
Focus areas
About
Duck Creek Technologies sells core software for property and casualty insurers: policy, billing, claims, rating and distribution, delivered as SaaS through Duck Creek OnDemand. The Boston company serves hundreds of P&C insurers, including more than half of the top 20 global carriers. Vista Equity Partners took it private in March 2023 for about US$2.6bn. In July 2026 Duck Creek bought Send, a London underwriting workbench vendor, to join underwriting to its policy and claims cores.
How they use AI
Duck Creek's Agentic AI Platform connects AI agents, systems and workflows across its insurance core. An MCP-based Agentic Orchestrator coordinates agents; Agentic Intelligence turns data into recommendations and next-best actions; and packaged agents handle conversational first notice of loss, policy questions for carrier staff, producers and policyholders, and low-code product configuration. Send adds an underwriting orchestration engine that brings submissions, risk data, AI and workflows into one underwriting workspace linked to all of Duck Creek's cores.
Products and services
- Agentic AI Platform — Agentic Orchestrator (MCP), Agentic Intelligence and packaged agents built into the Duck Creek core
- Agentic First Notice of Loss — Conversational claims intake with automated workflow orchestration
- Agentic Policy Assistant — Answers policy questions for carrier teams, producers and policyholders from carrier knowledge
- Duck Creek Send — Underwriting workbench and orchestration engine from the 2026 Send acquisition, linked to Duck Creek's cores
- Duck Creek OnDemand — SaaS delivery of Duck Creek Policy, Billing, Claims, Rating and Distribution
Notable customers / partners
- HDFC ERGO
- Berkshire Hathaway Specialty Insurance
- Hollard
- Northbridge Insurance
- Tokio Marine
- Coaction Global
Key people
- Hardeep Gulati — CEO
- William Magowan — Chief Strategy Officer
- Teresa M. Kim — CFO
- Jose Lazares — Chief Product Officer
- Rajesh Raheja — CTO
- Chris McCloskey — COO
- Tyler Jones — CMO
- Christopher R. Stone — Chief Legal Officer
