Automation Anywhere acquired Aisera, the company said on 4 November 2025. The deal combines its agentic process automation platform with Aisera conversational agents for ITSM, HR and customer service.
CEO Mihir Shukla said generative AI already accounted for the majority of bookings and framed the acquisition around seat-reduction economics versus traditional service desks. Aisera’s team of more than 100 AI engineers joined; products continue under the Automation Anywhere brand.
The company cites more than 4,000 customers, 2,700-plus partners and nearly half a billion AI agent and automation executions per day — figures that remain company-stated.
Enterprise automation buyers should ask which ITSM and HR workflows the combined stack can run end to end, how human approval gates work, and how Aisera agents are governed inside existing Automation Anywhere estates.