You’ve probably seen hundreds of “agent maps” by now but most are too broad, the company said on 25 August 2025.
To handle complex workflows, enterprises need to build knowledge agents. But most of today’s so-called “knowledge agents” aren’t really agents at all. They are simply retrieval-augmented chatbots, helpful for Q&A but far from what enterprises actually need. The next frontier in AI is agents that don’t just answer, but actually do the work. Building an AI stack provides governance and control but is resource-intensive. You’ve probably seen hundreds of “agent maps” by now but most are too broad. To handle complex workflows, enterprises need to build knowledge agents. But most of today’s so-called “knowledge agents” aren’t really agents at all.
They are simply retrieval-augmented chatbots, helpful for Q&A but far from what enterprises actually need. The next frontier in AI is agents that don’t just answer, but actually do the work.
For enterprise buyers, the useful next step is to map the claim to controls, data residency and measurable outcomes—and to ask for evidence on failure modes, oversight and auditability before treating the release as production-ready fact.