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# NORD/LB uses Camunda agentic AI for digital mail and process orchestration
- URL: https://www.ai-360.online/nord-lb-uses-camunda-agentic-ai-for-digital-mail-and-process-orchestration/
- Published: 2025-12-09T12:00:00.000Z
- Updated: 2026-10-26T22:03:47.000Z
- Description: NORD/LB (German commercial bank; ~€120bn assets, 3,700 employees) case on Camunda + agentic AI from CamundaCon NYC — Dr. Leander Fiedler, automation lead
- Author: AI-360
- Tags: BFSI, news, #company-camunda, Customer

[Camunda](https://camunda.com/?ref=ai-360.online) said nORD/LB (German commercial bank; \~€120bn assets, 3,700 employees) case on Camunda + agentic AI from CamundaCon NYC — Dr. Leander Fiedler, automation lead, [according to a company release dated 9 December 2025](https://camunda.com/blog/2025/12/nord-lb-keeps-decision-making-efficient-with-camunda-and-agentic-ai/?ref=ai-360.online).

Problem: 1,000+ documented processes; automation islands across RPA/IDP/ML/API. Digital mail: 4,500+ items/month; \~75% rules-automatable; remaining \~25% handled with AI agent for recipient ID + human-in-loop exceptions under BPMN guardrails. Stack: low-code IDP, AI agent, customer-DB connectors, HITL UI, agent toolbox guardrails; stateful/auditable process.

“AI makes banking smarter—and processes more complex.” said Dr. Leander Fiedler, Lead for automation, NORD/LB.

Performance, savings or adoption figures in the announcement are company claims unless independently attributed. Buyers should confirm scope, availability and commercial terms against Camunda's primary materials and https://camunda.com/.

The announceable peg is dated 9 December 2025\. Organisations evaluating the update should open the primary release for full product scope, named customers and any caveats.

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