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# ABN AMRO partners with Capgemini on Gen AI factory and Microsoft Copilot banking
- URL: https://www.ai-360.online/abn-amro-partners-with-capgemini-on-gen-ai-factory-and-microsoft-copilot-banking/
- Published: 2025-04-17T12:00:00.000Z
- Updated: 2026-10-26T22:03:56.000Z
- Description: ABN AMRO (third-largest bank in the Netherlands) engaged Capgemini as innovation partner for conversational AI
- Author: AI-360
- Tags: BFSI, News, #company-capgemini, Customer, #industry-banking-finance

ABN AMRO (third-largest bank in the Netherlands) engaged [Capgemini](https://www.capgemini.com/?ref=ai-360.online) as innovation partner for conversational AI, [according to a company release dated 17 April 2025](https://www.capgemini.com/news/client-stories/abn-amro-adopts-a-future-focused-approach-to-gen-ai-development/?ref=ai-360.online).

Joint work with Microsoft to transition to Microsoft Copilot Studio / Copilot under security guardrails; foundation for a Gen AI factory and further agentic solutions.

First customer-facing Gen AI solution on Tikkie payment-request app; Gen AI chatbot “Rikkie”; learnings feeding the bank’s Conversational Platform.

Three-layer digital service model co-designed after Applied Innovation Exchange sessions in Utrecht.

For procurement and risk teams, the practical next step is to open the primary materials at https://www.capgemini.com/news/client-stories/abn-amro-adopts-a-future-focused-approach-to-gen-ai-development/ and check availability, commercial terms and any named-customer scope against Capgemini's current product pages on https://www.capgemini.com/.

Performance, savings or adoption figures in the announcement are company claims unless independently attributed. Buyers should confirm scope, availability and commercial terms before treating any headline metric as a buying criterion.

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